Purple Rainbow Labradorite Teardrop Skull necklace

Frequently Asked Questions

MAKING A PURCHASE / SEPARATE ORDERS

• To purchase multiple items from our shop, use the 'Add to Cart' button. This will ensure everything is on one invoice, and you are only charged one shipping fee at checkout. ( Click 'Checkout from this shop only' to proceed )

• We no longer automatically combine open orders for the same address. If you place two separate orders and would like them shipped together, please contact me via Etsy messages.

• Please note, all items are ★ FINAL SALE ★
We do not accept returns, exchanges or offer refunds.
If there is a problem with your order, please let me know via Etsy messages within 7 days of delivery, and I will be happy to resolve any issues. You may be asked to provide photos of any damage, packaging etc.

PROCESSING / SHIPPING

• All items are made to order in Toronto, Canada, but we ship via USPS out of Niagara Falls NY.
Tracking can take 24hrs+ to begin updating.

• Processing time is currently 5-7 business days.
[If you have a deadline, please LET US KNOW in the order notes. PRIORITY shipping upgrade does NOT speed up processing times.]

DELIVERY ESTIMATES (in addition to processing time)
Please see the individual listings for up to date delivery estimates

• Unfortunately we are no longer able to ship to the UK or EU countries

PACKAGING / GIFT BOXES

• Gift boxes are available for purchase
(clickable link is in each listing above) https://www.etsy.com/ca/listing/23917735

• Most our items are made to order, and wrapped together in a single clear zip baggie, topped with a sprinkle of stardust confetti. Each order comes with jewelry care card (+ gemstone card where applicable.) If you are giving a gift and require separate bags and extra care card, Please leave a request in the 'notes to seller' at checkout.

• Can include a short, handwritten gift message, 100 characters or less

• We do not include packing slips/invoices, please refer to your emailed receipt for all info

JEWELRY CARE

ALL jewelry tarnishes (turns black /dulls/ oxidizes) regardless of how expensive (or inexpensive) the piece may be.
In addition to tarnishing, all plated costume jewelry will fade or change color. This is not rust, and is still safe to wear.

★ Aim to minimize contact between your skin and the jewelry
(wear over your clothes etc)
★ Do not wear your jewelry to bed, in the shower, at the beach/pool etc
★ Keep away from perfumes and body lotions, especially sunscreen
★ Use a dry jewelry polishing cloth to shine and clean after each wear.
(Jewelry cloths are fairly inexpensive and last for years)
★ Store away from sunlight, dampness and open air.
Best way to store them is in the re-sealable baggie they come packaged in.

METAL INFO

• SILVER PLATED: sterling silver layer, plated over a base metal, usually copper.

• TIBETAN SILVER is a metal alloy made of zinc, copper and tin. It is lead free and nickel free and will be OK for most people with sensitive skin.

• PEWTER is a soft metal alloy, mostly tin with a bit of copper, that has a darker 'antique silver' look. It will bend with a bit of force.

• RHODIUM PLATED: Chrome-like, precious metal with high shine. Most 'white gold' is rhodium plated.

• STEEL AND STAINLESS STEEL chains do have a small nickel content, avoid products with this metal if you have any nickel or metal allergies.

• BRASS AND BRONZE
Brass is made of copper and zinc. Bronze is made of copper and tin. These are nickel-free.

GEMSTONE FAQs

• All the gemstones in our shop are genuine (real) unless otherwise indicated in the writeup or 'item details' (faux, dyed, coated, or man-made stones are all clearly identified.)

• Opalite, Sandstone/Goldstone, Blue Sandstone/Goldstone, Aura, Titanium flame etc are man made stones and coatings.

• Masterpost of crystal gemstone FAQs:
https://www.etsy.com/listing/207313106

★ Any information given regarding the properties of
Gemstones is for 'entertainment purposes only'
Not intended to treat or diagnose medical conditions.
★ Please never substitute a gemstone for medical advice.
They are only meant to support and assist your journey.

INCORRECT ADDRESS POLICY / ADDRESSEE UNKNOWN

We ship to the name and address provided by you at checkout.
PLEASE DOUBLE CHECK FOR ERRORS
We are not responsible for refunds/replacement of orders sent to incorrect, incomplete or old addresses. NO EXCEPTIONS.

USPS no longer returns these packages to us because our return address is in Canada.
They are gone forever!
(We ship from a US address for customer convenience, this is the only downside... so please update your address before checkout!)

USPS has recently become more strict with delivery. The package MUST be addressed to a legal resident of a household. They will not deliver if the name does not match their records. If you are unsure- your legal address is whatever is on your driver’s license/other gov issued papers.

LOST OR STOLEN PACKAGE POLICY

Occasionally packages get lost in transit, while still in the care of the postal service.

If the tracking scans have not been updated in 21 days/3 weeks (6 weeks for International), we will issue a replacement order (or refund if we are unable to replace)

If the tracking number indicates the package was ‘Delivered’ we do not offer replacement or refunds.

If you are unable to locate your package and it says delivered:
- Check with other members of your house to see if they picked up the mail and forgot to tell you.
- Ask the neighbours on each side of your home
- Check between flyers and junk mail (our packages can be small and easy to miss!)
- Check between doors/front porch/garage or other accessible areas.

2020 DELIVERY DELAYS

2020:
🇺🇸 / 🇨🇦
DELIVERY DELAYS - We are currently shipping out as normal to USA and Canada, however due to COVID-19 and extremely high parcel volumes, delivery times can be expected to be delayed. We cannot guarantee delivery dates.


🇳🇴 /🇨🇭 / 🇯🇵 / 🇦🇺 / 🇳🇿
We have temporarily suspended International shipping, due to travel restrictions and delayed mail processing in each respective country.